Question

17 of 18
lakesha is preparing an internal newsletter for her company to describe the best practices for dealing with customer complaints. what will help lakesha create a good informational report?
☐ prepare a simple report explaining the company’s process for addressing customer complaints.
☐ research common complaint - management programs and write a report about the research in an email to her co - workers.
☐ prepare a simple report detailing the common industry practices for dealing with customer complaints.

Explanation:

To create a good informational report for internal newsletter on best practices for customer complaints, the report should focus on common industry practices (third option) as it provides broader, relevant best - practice info. The first option is about the company's own process (not best practices broadly), and the second is about research in an email (not a good report structure for newsletter and not focused on best practices in the right way).

Answer:

C. Prepare a simple report detailing the common industry practices for dealing with customer complaints.