Question

1. sierra has taken initiative to create a new operations manual for the office. to gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. sierra is demonstrating: independence. internal customer service. career goals. telecommunications.

Explanation:

Internal customer service focuses on meeting the needs of internal stakeholders (like staff here). Sierra surveys staff to improve office procedures (for the manual), which supports internal colleagues, fitting internal customer service. Independence is about working alone, career goals relate to personal career aims, and telecommunications is about communication tech—none match as well.

Answer:

B. internal customer service.