Question

conflict resolution certification assessment
which of the following is not a destructive response to conflict?
select the best answer. then, click submit.
people getting mad at each other.
people are thinking about what to say next instead of listening.
you refuse to examine what the other person is saying.
you use a mirror emotion statement.

Explanation:

在冲突中，互相生气、只想着接下来要说什么而不倾听、拒绝审视对方话语都是破坏性反应。而使用镜像情绪陈述（Mirror Emotion Statement）是一种积极的沟通技巧，有助于理解对方情绪，不是破坏性反应。

Answer:

You use a Mirror Emotion Statement.