Question

a guest is interested in a specific product but is unhappy with the price. they insist they saw it in another store for less. what are you least likely to do? offer to check with your leader to see if anything can be done. ask your leader how to handle the situation. explain that the product is very popular, and that you are unfortunately unable to adjust the price. try to learn why the guest likes the product, and suggest a similar but less-expensive alternative. admit the price is high, but point out that the guest can save extra money with a target credit card.

Explanation:

In customer service, the goal is to address the guest's concern and find a solution or alternative. Offering to check with a leader, suggesting alternatives, or providing credit card savings options are proactive. Simply stating inability to adjust price without trying to resolve or offer alternatives is least helpful, so the option "Explain that the product is very popular, and that you are unfortunately unable to adjust the price" is least likely to be done.

Answer:

B. Explain that the product is very popular, and that you are unfortunately unable to adjust the price