Question

multiple choice question
juwan goes to a jiu - jitsu seminar and is shocked to see that the instructor is only five feet tall. even though the instructor is known as a prodigy, juwan doubts her techniques, because he cannot picture someone who is so small possibly knowing anything about winning a tournament. juwan has exhibited poor listening by:
○ focusing on appearance rather than content
○ listening too hard
○ overanalyzing what the speaker says for hidden meanings
○ putting words in the speaker’s mouth

Explanation:

Juwan judges the instructor's ability based solely on their short stature (appearance) instead of acknowledging their proven skill and reputation (content), which is a form of poor listening/observation focused on surface traits.

Answer:

focusing on appearance rather than content