Question

multiple choice question
which of the following is the monitoring of your brands social media channels for any customer feedback
○ cost benefit analysis
○ seo (search engine optimization)
○ social listening
○ social selling
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Explanation:

• Cost benefit analysis: Evaluates costs vs. benefits of a decision, unrelated to social media feedback monitoring.
• SEO (search engine optimization): Focuses on improving search engine rankings, not customer feedback tracking on social media.
• Social listening: Defined as monitoring brand social media channels for customer feedback, matching the question's description.
• Social selling: Uses social media to drive sales, not monitor customer feedback.

Answer:

social listening