Question

part b—directions: for each of the following statements, select the word, or group of words, that best completes the statement. in the answers column, write the letter corresponding to the answer selected. 1. the set of factors that influences the actions taken by an individual to accomplish a goal is (a) management, (b) effective communication, (c) control, (d) motivation. 2. a group of individuals who cooperate to achieve a common goal is (a) a supervisory group, (b) an employee group, (c) a work team, (d) a grapevine. 3. the motivation theory based on a progression through five categories of need was developed by (a) herzberg, (b) maslow, (c) mcclelland, (d) taylor. 4. according to mcclelland, people who want to influence and control others have (a) an achievement need, (b) an affiliation need, (c) a power need, (d) all of these needs. 5. motivators and hygiene factors are part of the two - factor theory developed by (a) herzberg, (b) maslow, (c) mcclelland, (d) taylor. 6. which of the following is an important step in effective change? (a) move rapidly to implement the change. (b) delay communications about the change until decisions have been made. (c) involve the people affected in making decisions about the change. (d) avoid offering too much support as people adjust to the change. 7. which of the following is not a part of the controlling process? (a) following established standards, (b) motivating employees, (c) measuring and comparing performance, (d) taking corrective action. 8. when performance is lower than the standard, it means (a) the company will probably not be able to perform at the expected level, (b) there are problems between planning and implementing activities, (c) managers need to take corrective action soon, (d) all of these. 9. a just - in - time control system would be most useful for managing (a) inventory, (b) credit, (c) theft, (d) none of these. 10. on average, the percentage of total sales lost each year by retailers to theft from customers and employees is (a) less than 1%, (b) more than 1%, but less than 5%, (c) more than 5%, but less than 10%, (d) more than 15%. total score

Explanation:

1. Motivation drives actions to achieve goals.
2. A work - team cooperates for a common goal.
3. Maslow developed the need - progression theory.
4. McClelland identified power need for influence.
5. Herzberg's two - factor theory has motivators and hygiene factors.
6. Involving affected people in change decisions is key for effective change.
7. Motivating employees is not part of the controlling process which is about standards, measurement and correction.
8. Lower performance than standard implies all the mentioned issues.
9. Just - in - time is for inventory management.
10. Retailers typically lose less than 1% of sales to theft from customers and employees on average.

Answer:

1. (d) motivation
2. (c) a work team
3. (b) Maslow
4. (c) a power need
5. (a) Herzberg
6. (c) Involve the people affected in making decisions about the change.
7. (b) motivating employees
8. (d) all of these
9. (a) inventory
10. (a) less than 1%