Question

question 7 of 10
while on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. you check the caller id, and you see that the call is related to parts you ordered for another customer.
which of the following is the most professional way to handle the situation?
answer the phone and say, \im busy right now. ill call you right back.\
ignore the phone and let it continue ringing until the caller reaches your voicemail.
immediately answer the phone and try to finish the call as fast as you can.
ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.

Explanation:

In a professional service - call situation, it's important to respect the current customer while also handling other business - related calls. Ignoring the call completely or being abrupt when answering it are not professional. Asking the customer for permission and stepping away briefly shows respect for the current customer and also allows for handling other important business.

Answer:

Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone.