Question

question 84 of 95
a user needs a print job to a network printer, and it prints after - page of random characters. he calls the help - desk, and a technician discovers that the wrong printer driver had been loaded on the users workstation. the technician loads the correct driver, verifies that the system works correctly, and closes the incident in the ticketing system.
which of the following actions should the technician next?
write an email to the users supervisor and insist that he train his employees on how to use the network printer.
disable the network printer until users learn to use the correct drivers.
educate the user as to how the problem was resolved and verify that they are satisfied with the results.
formally close the incident in any job - tracking book.
upgrade to a newer printer that uses embedded drivers.

Explanation:

Educating the user about problem - resolution and verifying satisfaction is a good customer - service and support practice. It helps the user understand what went wrong and ensures they are content with the fix.

Answer:

Educate the user as to how the problem was resolved and verify that they are satisfied with the results.