Question

in recent years, hr management in some organizations has responded to the quest for total quality management by doing which of the following? by outsourcing more hr functions to external companies by reducing the number of people in the hr department by taking a managerial - oriented approach by taking a customer - oriented approach

Explanation:

Total quality management emphasizes meeting customer needs. In HR management, a customer - oriented approach aligns with this goal by treating employees (internal customers) well to improve overall organizational quality. Outsourcing HR functions may not directly contribute to total quality management. Reducing HR department size is not related to quality focus. A managerial - oriented approach is more about control rather than quality from a customer perspective.

Answer:

by taking a customer-oriented approach