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Question
a user reports that their computer is running extremely slow after a recent software update. you identify the problem as insufficient memory (ram) to handle the new software requirements. after testing your theory and confirming the cause, what should you do next to implement a plan of action? advise the user to uninstall the software and stop using it entirely. reboot the computer multiple times to see if the issue resolves itself. escalate the issue to the software vendor for further assistance. install additional ram in the computer following the manufacturers installation guide. i want to review this question later. (optional) check my answer (optional)
The problem is confirmed to be insufficient RAM for the new software. The logical solution is to address the root cause by adding more RAM, as other options do not resolve the memory requirement issue.
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D. Install additional RAM in the computer following the manufacturer's installation guide.