Question

a user reports that she cant send print jobs to a specific printer. you are able to reproduce the problem on the users computer. which of the following actions should you perform next?
determine if escalation is necessary.
determine whether anything has changed.
establish a plan of action.
establish the most probable cause.

Explanation:

When troubleshooting a computer - related printing issue after reproducing the problem, the next logical step is to establish the most probable cause. This helps in formulating an effective solution. Determining if escalation is necessary is a later step. Checking for changes is part of the process of finding the cause but not the immediate next step. Establishing a plan of action can only be done after knowing the cause.

Answer:

Establish the most probable cause.