Question

using exhibit 4.5, identify the communication barriers indicated by the statements below
\im sorry, i was thinking about last night. what did you say?\
\why are you angry? its no big deal. you are missing my point.\
\what did you say? please shut that thing off! now.\
\i said id do it in a little while. its only been 15 minutes.\
\when you go overseas, dont use the thumbs up sign because it is considered to be rude.\
\the employee is telling the boss that the project is on schedule, but is thinking im behind but i will catch up and the boss will never know.\
\dont you know you are wasting your time sending him a text message because he will not respond?\
\come on. you dont know what youre talking about. you dont really expect me to believe that, do you?\
filtering
not listening
language
emotions
channel selection
culture
trust and credibility
noise

Explanation:

Matches each statement to the corresponding communication barrier based on core definitions of each barrier type:

1. The speaker was distracted and did not process the message.
2. Anger is clouding understanding of the message.
3. An external distraction is interfering with listening.
4. Disagreement over the meaning of "a little while" creates confusion.
5. A gesture's meaning varies by geographic/social group.
6. The employee is withholding negative information from the boss.
7. Choosing text messaging is an ineffective communication channel.
8. The speaker is attacking the other's reliability to be believed.

Answer:

• "I'm sorry, I was thinking about last night. What did you say?" → Not listening
• "Why are you angry? It's no big deal. You are missing my point." → Emotions
• "What did you say? Please shut that thing off! Now." → Noise
• "I said I'd do it in a little while. It's only been 15 minutes." → Language
• "When you go overseas, don't use the thumbs up sign because it is considered to be rude." → Culture
• "The employee is telling the boss that the project is on schedule, but is thinking 'I'm behind but I will catch up and the boss will never know.'" → Filtering
• "Don't you know you are wasting your time sending him a text message because he will not respond?" → Channel selection
• "Come on. You don't know what you're talking about. You don't really expect me to believe that, do you?" → Trust and credibility