Question

1. when presented with a complaint, ______ should show concern, listen carefully, and calmly offer to look into the complaint. help correct any problems that are found within the system and answer questions or obtain answers to questions.

a. customer service personnel
b. employees (all)
c. public relations officer
d. operators

1. sometimes, it is through ______ that a water utility learns the service being provided is not satisfactory.

a. complaints
b. award applications
c. records
d. surveys

1. a customer may complain about a lack of ______in the home which is typically due to valving problems in the home’s plumbing.

a. pressure
b. red water or dirty water

Explanation:

1. The described duties (addressing complaints, listening, resolving system issues) are core to customer service personnel's role; other options are either too broad or not focused on this specific task.
2. Complaints directly communicate customer dissatisfaction with a service, making them the primary way a water utility learns its service is unsatisfactory.
3. Plumbing valving problems commonly disrupt water pressure in a home, which matches the cause given for the complaint.

Answer:

1. a. customer service personnel
2. a. complaints
3. a. pressure