Question

which are options for determining what a customer’s service needs are? choose three answers.
place phone calls
send out surveys in local newspapers
talk with individuals interested in the service
survey companies that perform similar services
survey customers in the area

Explanation:

To determine customer service needs, we analyze each option:

• "Talk with individuals interested in the service": Directly engaging with potential customers helps understand their needs.
• "Survey customers in the area": Gathering feedback from local customers (who are the target) reveals their service needs.
• "Send out surveys in local newspapers": Reaching out to the local audience via newspapers can capture customer needs.

"Place phone calls" is too vague (no context on who is called), and "Survey companies that perform similar services" focuses on competitors, not customer needs.

Answer:

• Talk with individuals interested in the service
• Send out surveys in local newspapers
• Survey customers in the area