Question

1. a customer-service worker, due to her religious beliefs, has refused to serve someone. what should that employee expect?

that a coworker will step in on her behalf and serve the customer.
a promotion for demonstrating integrity:
that no harm is done to the customer.
to be fired, reassigned, or demoted.

Explanation:

In a customer - service context, employees are generally expected to serve all customers. Refusing to serve a customer due to religious beliefs can violate company policies regarding customer service and non - discrimination in the workplace. While in some cases a coworker might step in, it's not a guaranteed expectation for the employee. A promotion for such a refusal is highly unlikely as it goes against typical workplace service standards. And the focus here is on the employee's consequences, not just the customer's well - being. So the most likely outcome for the employee is to face disciplinary action like being fired, reassigned, or demoted.

Answer:

D. To be fired, reassigned, or demoted.