Question

it is best to have a proven diagnostic procedure in place ahead of time. technician a states that it vastly simplifies the process of logically and systematically (strategically) solving problems. technician b states that a proven plan helps to increase confidence levels in ones ability to solve problems. who is correct?

a. technician a
b. technician b
c. both technician a and technician b
d. neither technician a nor technician b

Explanation:

A proven diagnostic procedure simplifies problem - solving by providing a logical and systematic approach (Technician A). It also boosts confidence as one follows a known and reliable plan (Technician B).

Answer:

C. Both Technician A and Technician B