Question

in a conversation between two parties, a statement like, \what im hearing you say...\ is an example of:

a. problem solving.

b. reflective listening.

c. conflict resolution.

d. sorting.

Explanation:

Reflective listening involves restating or paraphrasing what the speaker has said to show understanding. The statement “What I'm hearing you say...” is a way to reflect back what is being heard, which aligns with reflective listening. Problem - solving is about finding solutions to issues, conflict resolution is about resolving disputes, and sorting is about organizing items, none of which match this statement.

Answer:

B. reflective listening