Question

conveying professionalism
posttest
luisa has multiple tasks to work on, including her least favorite task: calling clients who have not yet submitted their invoices to collect on overdue payments. this task always makes luisa feel slightly uncomfortable, but it is very important to the business owner so that payments can be collected in a timely manner.
which is the best way to handle the situation and which is the worst way to handle the situation?

1. schedule the task for the end of the day.
2. schedule the task for the beginning of the day.
3. email the clients an overdue invoice instead of calling.
4. ask the business owner to call the clients.

select one best answer and one worst answer below.
which is the best way to handle the situation?
□ option 1
□ option 2
□ option 3
□ option 4
which is the worst way to handle the situation?
□ option 1
□ option 2
□ option 3
□ option 4

Explanation:

For the best approach: Scheduling the uncomfortable task at the start of the day lets Luisa complete it when she has more energy, avoiding procrastination and ensuring timely payment collection.
For the worst approach: Passing the task to the business owner shirks her responsibility, undermines her role, and fails to address the need for timely payment collection as required.

Answer:

Best way: 2. Schedule the task for the beginning of the day.
Worst way: 4. Ask the business owner to call the clients.