Question

multiple choice question byron is trying to persuade a customer to buy a used car. the customer is resisting the sales pitch. byron is so busy thinking of responses to the customers objections that he fails to hear the customer say that she doesnt actually have the money to pay for the car. byron wastes an hour arguing with her before she finally leaves. what was byrons basic problem in this situation? the rebuttal tendency competitive interrupting closed - mindedness information overload

Explanation:

Byron's core issue is that he was focused on formulating counterarguments to the customer's resistance instead of listening, which aligns with the rebuttal tendency—prioritizing refuting objections over understanding the customer's actual situation.

Answer:

O The rebuttal tendency