Question

multiple select question
select all that apply
what are two reasons why the rebuttal tendency makes it difficult to listen effectively?

it deflects mental energy away from paying attention to the speaker.
it causes the listener to miss some of what is being said.
it overloads the speaker with information.
it falsely gives the impression that the listener is listening.

Explanation:

Rebuttal tendency means a listener focuses on crafting a counterargument instead of engaging with the speaker's message. This diverts mental resources from active listening, leading to missing parts of the speaker's content. The other options are incorrect: rebuttal tendency does not overload the speaker, and it does not create a false impression of listening (it is an internal distraction, not a deceptive outward behavior).

Answer:

A. It deflects mental energy away from paying attention to the speaker.
B. It causes the listener to miss some of what is being said.