Question

a pharmacy technician is assisting a customer with a refill. upon refilling, the technician notices there are no refills available. which of the following steps should the technician take next? the pharmacy technician should authorize a refill for the patient. the pharmacy technician should offer to send a refill request to the prescriber. the pharmacy technician should offer to fill the prescription and call the provider later. the pharmacy technician should tell the customer no refills are allowed.

Explanation:

Pharmacy technicians do not have the authority to authorize refills. Filling the prescription without proper authorization and calling the provider later is improper. Telling the customer no refills are allowed without taking further action is not helpful. The appropriate step is to offer to send a refill request to the prescriber as they are the ones who can authorize more refills.

Answer:

The pharmacy technician should offer to send a refill request to the prescriber.