Question

question 3 of 5
a user reports that she cant send print jobs to a specific printer. you are able to reproduce the problem on the users computer. which of the following actions should you perform next?
establish a plan of action.
determine whether anything has changed.
establish the most probable cause.
determine if escalation is necessary.
i want to review this question later. (optional)
check my answer (optional)

Explanation:

After reproducing the printer issue, the next troubleshooting step is to check for recent changes that may have caused the problem.

Answer:

B. Determine whether anything has changed.