Question

read each question and all the choices, and then circle the best answer.

1. if a worker is resigning from a company, which is the best way to communicate this?

a. leave a voice message for the supervisor.
b. speak to the supervisor in person.
c. inform all coworkers and customers first, and then call the supervisor.
d. simply do not show up for work.

1. when is it appropriate for a worker to use a smartphone during a business meeting?

a. if the meeting is boring
b. if the worker multitasks well
c. if a supervisor is not there
d. if the meeting specifically requires the participants to access online information

1. which action should a worker take before emailing a spreadsheet to a supplier?

a. check that there is no confidential or proprietary information.
b. ensure all formulas and links work.
c. proofread for errors.
d. all of the above

1. which action should a worker take before sending a business email?

a. check that the addresses of the intended recipients are correct.
b. ensure the email has a clear subject line, required attachments, a warm greeting, and an appropriate business - like tone.
c. proofread for spelling, grammar, format, content, and punctuation errors.
d. all of the above

1. which is the best way for a worker to answer the phone at a busy store?

a. “please hold.”
b. “can you call back later?”
c. “thank you for calling xyz store. can you please hold for a minute?”
d. “what do you want?”

1. which is an example of positive nonverbal communication?

a. giving a thumbs - up sign
b. turning away from the speaker
c. standing extremely close when speaking
d. all of these

1. which action should a worker take if they have a nonurgent question for a customer?

a. call, text, and email
b. either call or text, based on the customer’s preference
c. send a text every hour
d. any of the above

1. which action should a worker take if a customer asks the same question repeatedly?

a. tell the customer, “you already asked that question, sir.”
b. sigh and roll their eyes.
c. try using different words, a drawing, or a demonstration to answer the question.
d. stop talking to the customer.

Explanation:

Question 1

Resigning from a company requires professional communication. Leaving a voice message (a) may be impersonal, informing coworkers and customers first (c) is unprofessional, and not showing up (d) is unethical. Speaking to the supervisor in person (b) is the most respectful and appropriate way.

Using a smartphone during a business meeting is generally inappropriate, but if the meeting specifically requires accessing online information (d), it is justified. Using it because the meeting is boring (a), multitasking (b), or the supervisor is absent (c) are not valid reasons.

Before emailing a spreadsheet to a supplier, checking for confidential info (a), ensuring formulas/links work (b), and proofreading (c) are all necessary. So "All of the above" (d) is correct.

Answer:

b. Speak to the supervisor in person.

Question 2