Question

as a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. you never cheated on any exam. however, this semester your best friend was desperate for your help, and you allowed him to take a quick \peek\ at your answer sheet. since then, you feel uncomfortable every time you think of the situation. which of the following concepts best explains your psychological discomfort?
emotional dissonance
cognitive dissonance
job detachment
affective detachment
emotional labor
question 12
2 pts
kiki is a manager of a small boutique gift store. she only has two employees, tim and sandra. tim is a part - time student and is happy with the amount of work he has at the store. sandra works full - time, but seems to be less interested and increasingly remote at work. kiki asks sandra if anything is wrong, and sandra says she is bored and thinking of leaving. kiki knows that sandra paints as a hobby and suggests that she might want to take over the store and window displays. sandra is really excited about the opportunity. this is an example of a manager who is

Explanation:

1. For the first question: Cognitive dissonance occurs when a person holds two or more contradictory beliefs, values, or behaviors. Here, the individual believes cheating is unethical but engaged in it, causing discomfort. Emotional dissonance is more about emotions in a work - related emotional labor context. Job and affective detachment are about separating from work - related or emotional aspects respectively. Emotional labor is about managing emotions for work purposes.
2. For the second question: Kiki recognized Sandra's lack of interest and used her hobby (painting) to assign her tasks (store and window displays) that align with her strengths, which is an example of adapting to employees' skill levels.

Answer:

1. B. cognitive dissonance
2. adapting to employees' skill levels