Question

steps for completion

1. becky owns a coffee shop. she wants to figure out her customer retention rate for the first quarter (q1). what is becky’s customer retention rate? round to the nearest whole number.

a. customers at the end of q1: 250
b. customers at the beginning q1: 225
c. new customers in q1: 35
d. customer retention rate: ____________

Explanation:

Step1: Calculate retained customers

First, find the number of customers who stayed: subtract new customers from end-of-quarter customers.
$250 - 35 = 215$

Step2: Compute retention rate

Divide retained customers by start-of-quarter customers, convert to percentage.
$\text{Retention Rate} = \frac{215}{225} \times 100\% \approx 95.56\%$

Step3: Round to nearest whole number

Round the calculated percentage to the nearest integer.
$\approx 96\%$

Answer:

96%