Question

which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customers buying habits, so that the management team can better anticipate customer desires?

• inventory management system
• recruiting and hiring system
• employee evaluation system
• customer relationship management (crm) system

Explanation:

• Inventory Management System: Focuses on managing inventory levels, not customer information or buying habits.
• Recruiting and Hiring System: Deals with hiring processes, unrelated to customer data.
• Employee Evaluation System: Assesses employees, not customer - related tasks.
• Customer Relationship Management (CRM) System: Specifically designed to collect customer information (like contact details) and analyze buying habits to anticipate customer needs, matching the description.

Answer:

D. Customer Relationship Management (CRM) System