Question

which of the following are examples of typical problems an iss professional would encounter? check all of the boxes that apply.
a user cannot print a word - processing document.
a user needs a report formatted correctly.
a user is having problems installing a new dvd drive.
the office thermostat needs to be lowered to keep the office cooler.

Explanation:

An ISS (Information Support Services) professional deals with information - technology related issues. Printing problems, report formatting (which can involve software knowledge), and DVD - drive installation are IT - related. Adjusting a thermostat is a facilities management issue.

Answer:

A. A user cannot print a word - processing document.
B. A user needs a report formatted correctly.
C. A user is having problems installing a new DVD drive.