Question

which three tips are suggested for dealing with negative customer feedback? inform the customer of who is at fault for the situation, address the customer by name, empathize with the customer, offer unlimited free products to the customer for their trouble, apologize to the customer

Explanation:

Empathizing with the customer shows understanding of their feelings. Addressing the customer by name personalizes the interaction. Apologizing is a key - step in diffusing negative emotions. Informing the customer of who is at fault can be confrontational and offering unlimited free products is often not a sustainable or practical solution.

Answer:

B. Address the customer by name, C. Empathize with the customer, E. Apologize to the customer