Question

11 of 19
which of the following strategies is best to use when responding with a long message to internal or external criticism?
minimize how bad the criticized behavior was.
point out that you are not the only company to do the criticized behavior
get all of the details before responding

Explanation:

Minimizing the criticized behavior or pointing out others do the same can seem defensive. Getting details first helps in crafting a well - informed, appropriate response.

Answer:

Get all of the details before responding.