Question

a frame of mind developed from a persons values, beliefs, and feelings
○ consumer behavior
○ ethics
○ customer service gap
code of ethics
○ a set of standards or rules that guide ethical business behavior
○ the set of positive or negative factors that direct individual behavior
○ an enduring pattern of emotions and behavior that define an individual
when businesses

Explanation:

1. For the definition "a frame of mind developed from a person's values, beliefs, and feelings": This matches the core of ethics, which is rooted in an individual's values, beliefs, and resulting mindset about right and wrong.
2. For the definition "a set of standards or rules that guide ethical business behavior": This is the exact description of a Code of Ethics, which formalizes guidelines for ethical conduct in a business context.

Answer:

• "a frame of mind developed from a person's values, beliefs, and feelings" → Ethics
• "a set of standards or rules that guide ethical business behavior" → Code of Ethics