Question

question 21 (2 points)
which of the following is a key kpi for o&m performance?
net promoter score
mean time between failures (mtbf)
customer acquisition cost
market share

Explanation:

Net Promoter Score measures customer loyalty, Customer Acquisition Cost is related to marketing - sales cost, and Market Share is about market position. Mean Time Between Failures (MTBF) is a key metric for measuring the reliability and performance of operations and maintenance (O&M), indicating the average time between equipment or system failures.

Answer:

B. Mean Time Between Failures (MTBF)