Question

use the peel method (point, explanation, evidence, and link). essay topic: social media has significantly contributed to the success of businesses. the first topic sentence is \social medias ability to enhance customer service is a key factor in driving business success.\ based on using the text below, write 2 explanation sentences that give more detail to the topic sentence (background information or other details to introduce to expand) and 2 evidence sentences (specific examples, statistics, facts, etc.) that support the explanation sentences and topic sentence in your own words as a student sample answer. text: social media has become a powerful tool for connecting with consumers, increasing engagement and fostering brand trust. since most consumers already use social media channels on a day - to - day basis, connecting with them using the same platforms can be a highly effective business strategy. with this, many brands have started to offer social media - based customer service—an approach thats transformed customer support models by offering overall practicality, expediency and efficacy. social media customer service refers to the support activities that brands offer their customers using social media channels. this type of support allows brands to interact and engage with their customers on a personal and timely basis. social media customer service has become a popular way in which customers seek help, advice and resolutions about the products

Explanation:

1: Social media provides a direct line of communication between businesses and customers, enabling real - time interactions.

2: It allows businesses to address customer concerns promptly, which can lead to increased customer satisfaction.
Evidence 1: Many companies have reported higher customer retention rates after implementing social - media based customer service.
Evidence 2: A study showed that customers are more likely to recommend a brand to others if their social - media customer service inquiries are resolved quickly.

Answer:

2: It allows businesses to address customer concerns promptly, which can lead to increased customer satisfaction.
Evidence 1: Many companies have reported higher customer retention rates after implementing social - media based customer service.
Evidence 2: A study showed that customers are more likely to recommend a brand to others if their social - media customer service inquiries are resolved quickly.