Question

1. what is double - booking?

a. when two patients are scheduled for the same time slot of the same provider
b. when a redundant procedure, such as a lab, is set to happen for the same patient by accident
c. when one patient is scheduled with two providers at the same time
d. when the scheduler puts the patient down for multiple appointments

1. which type of scheduling involves putting patients with similar needs on the schedule together?

a. similar scheduling
b. group scheduling
c. cluster scheduling
d. support scheduling

1. which part of the “soap” technique represents the patient’s view of the presenting problem?

a. subjective
b. objective
c. assessment
d. plan

1. during the clinical assessment, patients are asked about their reason for seeking medical care also known as the

a. central problem.
b. chief complaint
c. chief concern.
d. grand issue.

1. which of these is not performed at patient checkout?

a. discharge instructions are given.
b. follow - up appointments are made
c. the patient pays the fee for service or copay.
d. insurance is verified.
true or false
read the following statements and write “t” for true or “f” for false in the blanks provided. if a statement is false, correct the statement to make it true.

1. ____ an efficient and effective clinical workflow’s primary purpose is to improve the healthcare facility’s finances.

Explanation:

1. Double - booking in healthcare is when two patients are scheduled for the same time slot of the same provider.
2. Cluster scheduling involves putting patients with similar needs on the schedule together.
3. In the SOAP technique, the Subjective part represents the patient's view of the presenting problem.
4. During clinical assessment, the reason a patient seeks medical care is called the chief complaint.
5. Insurance verification is not typically performed at patient checkout. For the true - false question, an efficient and effective clinical workflow's primary purpose is to improve patient care, not the healthcare facility's finances.

Answer:

1. a. When two patients are scheduled for the same time slot of the same provider
2. c. Cluster scheduling
3. a. Subjective
4. b. chief complaint
5. d. Insurance is verified
6. F. An efficient and effective clinical workflow's primary purpose is to improve patient care.