Question

1. match the obstacles to good communication with it description:

language differences
a. any sound that interferes with clear reception.
semantics
b. the most important characteristic of a message, not being direct can cause confusion and/or leave room for interpretation.
jargon
c. a scone ordered in on part of the country might be identified as something else in another part of the country.
tone of message
d. dialect - variations of the language spoken by a particular group of people such as a person from the east coast having trouble understanding a person from the west coast?
clarity
assumption
e. a preconceived idea about something that could affect a message, usually negatively.
cultural differences
f. buzzwords, technical language, and slang such as \outside the box\ or \heads - up\. should only be used by groups that know the words.
prejudices and biases
g. body movements that might interfere with listening, smiling, nodding and shaking a fist.
noise
h. words or phrase that mean one thing to the communicator and another thing to the audience.
nonverbal boundaries
i. giving the other person space before beginning communication.
gestures
j. feelings displayed in the voice. people often judge the sincerity of a speaker by his or her tone
k. making sure you understand what your audience knows before you deliver a message.

Explanation:

Language differences refer to dialect - variations of language spoken by different groups, so it matches d. Semantics are about words or phrases having different meanings for communicator and audience, so it matches h. Jargon is buzzwords, technical language etc. used by specific groups, so it matches f. Tone of message is feelings displayed in the voice, so it matches j. Clarity is about the most important characteristic of a message to avoid confusion, so it matches b. Assumption is a preconceived idea affecting a message, so it matches e. Cultural differences can be seen in different identifications of the same item in different parts of a country, so it matches c. Prejudices and biases are preconceived negative ideas, so it matches e (again, as it's a similar concept). Noise is any sound interfering with clear reception, so it matches a. Non - verbal boundaries are about giving space before communication, so it matches i. Gestures are body movements that can interfere with listening etc., so it matches g.

Answer:

Language differences - d
Semantics - h
Jargon - f
Tone of message - j
Clarity - b
Assumption - e
Cultural differences - c
Prejudices and biases - e
Noise - a
Nonverbal boundaries - i
Gestures - g