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Question
if a customer presents an id where the physical description does not match the photograph or the person: tell the customer to be sure to get a new id before the next time. do not accept the id as proof of age because it may be a forged or altered id. accept the id as proof of age, as long as they are over 21 years of age. confiscate the id and give it to your local law enforcement agency.
If the physical description on an ID does not match the photograph or the person, it may be a forged or altered ID. Accepting it could lead to legal and security - related issues. Telling the customer to get a new ID later is not sufficient as the current ID may be invalid. Accepting it based on age is also incorrect as the ID's authenticity is in question. Confiscating it requires proper authority and procedures that may not be applicable in all situations. The safest option is to not accept it as proof of age.
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Do not accept the ID as proof of age because it may be a forged or altered ID.