Question

a discussion between a manager and an employeelynn: michael, do you have a minute to talk?michael: sure, whats up?lynn: can you do something about all the swearing the men use around the plant? it carries through these thin walls into my work area. its disgusting. im surprised you havent done anything.michael:just ignore it and it will not bother you.are you behind in your work today?what specific swear words are the ones that bother you?so you find this swearing offensive?i didnt know anyone was swearing. ill look into it and everything will be fine.reassuringadvisingdivertingprobingreflecting

Explanation:

• "Just ignore it and it will not bother you." is advising Lynn on how to handle the issue.
• "Are you behind in your work today?" shifts the topic away from the swearing complaint, which is diverting.
• "What specific swear words are the ones that bother you?" asks for specific details to learn more about the issue, which is probing.
• "So you find this swearing offensive?" mirrors Lynn's stated feeling of disgust, which is reflecting.
• "I didn't know anyone was swearing. I'll look into it and everything will be fine." offers comfort that the issue will be resolved, which is reassuring.

Answer:

Just ignore it and it will not bother you. → Advising
Are you behind in your work today? → Diverting
What specific swear words are the ones that bother you? → Probing
So you find this swearing offensive? → Reflecting
I didn't know anyone was swearing. I'll look into it and everything will be fine. → Reassuring