Question

during his annual employment review, tylers manager compliments him on his ability to understand and share the feelings of others, with both coworkers and customers alike, and his ability to use this skill in conflict resolution. what specific skill or characteristic is tylers manager referring to?(1 point) impatience assertiveness humor empathy

Explanation:

Impatience is a lack of tolerance, which is the opposite of the described skill. Assertiveness is about expressing one's own needs confidently, not understanding others' feelings. Humor uses comedy to engage, which is unrelated to emotional understanding. Empathy is defined as the ability to understand and share the feelings of others, which matches the manager's description and its use in conflict resolution.

Answer:

empathy