Question

how can businesses utilize personal selling in their internet presence?
select one:
a. banners
b. chat rooms
c. news releases
d. online coupons

what is a disadvantage of internet promotion?
select one:
a. limited product information
b. no customer service
c. no discounts
d. no trials

Explanation:

For the first question: Personal selling involves direct, interactive communication between a seller and customer. Chat rooms enable real-time, one-on-one or small group interactive conversations with customers, fitting personal selling. Banners, news releases, and online coupons are impersonal promotional tools.
For the second question: Internet promotion often lacks the ability for customers to physically test or try products before purchase, which is a key disadvantage. The other options are incorrect: online promotion can offer extensive product info, provide customer service, and include discounts.

Answer:

1. b. chat rooms
2. d. no trials