Question

1. identify barriers to communication

crossword
across

1. type of terminology that may not be understood by patients or their families
2. types of questions that should be asked because they elicit more than a \yes\ or

o\ answer

1. phrases used over and over again that do not really mean anything

down

1. type of language, along with gestures and facial expressions, that is part of nonverbal communication
2. being this way and taking time to listen when patients are difficult to understand helps promote better communication.
3. mas cannot offer opinions or give this because it is not within their scope of practice.
4. mas should not ask this when patients make statements because it often makes people feel defensive.
5. along with profanity, these types of words and expressions should not be used by mas.

Explanation:

1. For "Type of language, along with gestures and facial expressions, that is part of non - verbal communication", the answer is body language.
2. For "Being this way and taking time to listen helps promote better communication", it is being patient.
3. For "Type of terminology that may not be understood by patients or their families", it is medical jargon.
4. For "MAs cannot offer opinions or give this because it is not within their scope of practice", it is advice.
5. For "Types of questions that should be asked because they elicit more than a 'yes' or 'no' answer", they are open - ended questions.
6. For "MAs should not ask this when patients make statements because it often makes people feel defensive", it is why questions.
7. For "Phrases used over and over again that do not really mean anything", they are empty phrases.
8. For "Along with profanity, these types of words and expressions should not be used by MAs", they are offensive words.

Answer:

1. Body language
2. Patient
3. Medical jargon
4. Advice
5. Open - ended questions
6. Why questions
7. Empty phrases
8. Offensive words