Question

7 multiple choice 1 point
which of the following are among the 10 strategic operations management decisions?
○ marketing
○ a, b, c
○ design of goods and services
○ layout strategies
○ managing quality

8 true or false 1 point
it is not possible for operations managers to have a moral awareness and to increase productivity.
○ true
○ false

9 multiple choice 1 point
current challenges in operations management include all of the following except:
○ sustainability
○ mass customization
○ lean operations
○ increased communication cost
○ rapid product development

Explanation:

Question 7:

The 10 strategic operations management decisions include design of goods and services, layout strategies, and managing quality. Marketing falls under a separate business function, not operations management's core strategic decisions.

Question 8:

Operations managers can uphold moral awareness (e.g., ethical sourcing, fair labor practices) while implementing efficiency measures to boost productivity; these goals are not mutually exclusive.

Question 9:

Sustainability, mass customization, lean operations, and rapid product development are key current challenges/focus areas in operations management. Increased communication cost is not a core, defined challenge in this field compared to the others.

Answer:

1. B. A, B, C
2. False
3. increased communication cost