Question

posttest
rafaela has just been promoted to lunch-shift manager at a popular restaurant. she has observed that most of the people who dine at lunch are business professionals who appreciate fast service so that they can return to their offices. she decides to offer lunch specials that feature combinations of soups, salads, and sides that are premade before lunch so they can be served quickly.
this choice best demonstrates how rafaela:
a) cares about the employees
b) tries to rush the customers
c) uses a low-cost strategy
d) understands her target market

Explanation:

Rafaela identified the key need of her lunchtime customers (business professionals wanting fast service to return to offices) and designed a service to meet that need, showing she knows her target market. The other options do not fit: there is no mention of employee concerns, rushing customers, or a low-cost focus.

Answer:

D) understands her target market