Question

question 33 (1 point)
according to research, which of the following is a key dimension that customers use to assess service quality?
operational efficiency
flexibility
empathy
queue time
question 34 (1 point)
key measures of innovation and learning include _.
supply - chain performance
processing time
percentage of new products developed
the variance around the average time
question 35 (1 point)
in the context of the triple bottom line (tbl), which of the following measures includes the number of ethical violations?
responsiveness
service quality
social sustainability
customer retention rate

Explanation:

• Question 33: Empathy is a key dimension in service - quality assessment as it shows that service providers understand and care about customers' feelings.
• Question 34: The percentage of new products developed is a measure of innovation and learning as it reflects a company's ability to create new offerings.
• Question 35: Social sustainability in the triple - bottom line context includes aspects like ethical behavior, and the number of ethical violations is related to it.

Answer:

Question 33: C. Empathy
Question 34: C. percentage of new products developed
Question 35: C. Social sustainability