Question

select all that apply
which of the following statements are true of crm systems?
their goal is to increase sales and profitability.
they help to manage all of a companys relationships and interactions with existing customers and potential customers
they exist to improve business relationships.
they help the company and the salesperson see the customers entire history and order status in one place.
they rely on traditional, paper-and pencil methods of tracking leads and closing business.
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Explanation:

CRM (Customer Relationship Management) systems are digital tools focused on optimizing customer interactions. Their core purposes include driving sales and profits, centralizing customer data to view full histories, managing all customer relationships (existing and potential), and strengthening business-customer relationships. They replace, not rely on, paper-based tracking methods.

Answer:

• Their goal is to increase sales and profitability.
• They help to manage all of a company's relationships and interactions with existing customers and potential customers.
• They exist to improve business relationships.
• They help the company and the salesperson see the customer's entire history and order status in one place.