Question

select all that apply
which of the following statements are true of crm systems?
they help to manage all of a companys relationships and interactions with existing customers and potential
they help the company and the salesperson see the customers entire history and order status in one place.
their goal is to increase sales and profitability.
they exist to improve business relationships.
they rely on traditional, paper-and-pencil methods of tracking leads and closing business.
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Explanation:

CRM (Customer Relationship Management) systems are digital tools focused on centralizing customer data, managing customer interactions, driving revenue growth, and strengthening business-customer relationships. They replace, not rely on, paper-based tracking methods, so the final statement is false.

Answer:

• They help to manage all of a company's relationships and interactions with existing customers and potential
• They help the company and the salesperson see the customer's entire history and order status in one place.
• Their goal is to increase sales and profitability.
• They exist to improve business relationships.