Question

using ______ statements instead of me statements will help avoid blaming others and will keep the communication more positive.
i
me
you
us
7 multiple choice 6 points
making eye contact, nodding your head, summarizing what the other person said and empathizing with the speaker are all examples of ______ listening skills.
passive
critical
active
focused

Explanation:

For the first question: "I" statements (also called "I-messages") focus on the speaker's feelings and experiences rather than blaming others, which aligns with keeping communication positive. "You" statements often come across as accusatory, while "me" and "us" do not fit the standard communication framework for this purpose.
For the second question: Active listening involves intentional engagement with the speaker, including non-verbal cues like eye contact and nodding, as well as verbal/empathetic actions like summarizing and empathizing. Passive listening is unengaged, critical listening focuses on evaluating the message, and focused listening is a subset of active listening but the full set of actions here define active listening.

Answer:

1. I
2. active