Question

which two ways can customer service and support affect sales? (choose two) closing the deal with rapid engagement more sales through customer evangelists coordinating shipping distributing marketing information increased sales through responsiveness and personalization

Explanation:

Customer - service and support can increase sales by being responsive to customer needs and personalizing the experience. This builds customer loyalty and encourages repeat business and referrals. Customer evangelists are a result of good service rather than a direct way service affects sales in the initial sense. Coordinating shipping and distributing marketing information are not the most direct ways customer - service impacts sales compared to responsiveness and personalization. Closing the deal with rapid engagement is more of a sales function rather than a customer - service one.

Answer:

Increased Sales through Responsiveness and Personalization, More Sales through Customer Evangelists