Question

1. which vocabulary term means asking questions to make sure the message is understood?

a) feedback
b) clarification
c) micro - communication
d) visual communication

1. a supervisor corrects a workers mistake during a procedure. this is an example of:

a) feedback
b) clarification
c) active listening
d) informal communication

1. which situation best shows poor listening?

a) a worker repeats instructions word for word
b) a worker opens the wrong valve because directions werent followed
c) a worker nods while listening to directions
d) a worker asks, did you mean valve a or valve b?

1. why is repeat - back required in many plants?

a) to fill time in meetings
b) to confirm instructions are understood and prevent mistakes
c) to help workers memorize vocabulary
d) to make communication more casual

1. which statement about communication in the workplace is true?

a) informal communication is always better than formal
b) nonverbal signals can sometimes conflict with verbal messages
c) written communication is always faster than verbal
d) visual communication should replace listening
part b: matching (1 point each)
match the vocabulary term to its correct definition. write the correct letter on the line.
terms:

1. __ active listening
2. __ clarification
3. __ feedback
4. __ miscommunication
5. __ written communication
6. __ visual communication

Explanation:

1. Feedback is information given to check understanding. Clarification is asking questions to understand. Macro - communication is a general term, and visual communication is non - verbal through visuals. So the answer for "asking questions to make sure the message is understood" is clarification.
2. A supervisor correcting a worker's mistake is providing feedback about the work done.
3. Opening the wrong valve due to not following directions shows poor listening as the worker did not understand the instructions.
4. Repeat - back is to confirm instructions are understood and prevent mistakes in a work setting.
5. Non - verbal signals can sometimes conflict with verbal messages, for example, saying "yes" but having a negative body language.

For the matching part, without the definitions provided, we can't complete it. But the above explanations are for the multiple - choice questions.

Answer:

1. b) Clarification
2. a) Feedback
3. b) A worker opens the wrong valve because directions weren’t followed
4. b) To confirm instructions are understood and prevent mistakes
5. b) Nonverbal signals can sometimes conflict with verbal messages