Question

akemi is filling out an application for a job in the hospitality industry. she is confused about the section of the application that asks her to describe her interpersonal skills. what type of skills is the application looking for akemi to describe?(1 point)○ her abilities to manager her own feelings as well as those of others○ her ability to deal with customers in a kind and effective way○ her ability to help others build relationships with their coworkers○ her ability to resolve conflict among others

Explanation:

Interpersonal skills in hospitality focus on direct, positive interactions with customers, which is core to the role. The other options are either emotion management (emotional intelligence), relationship facilitation, or conflict resolution, which are narrower or not the primary focus for a frontline hospitality role.

Answer:

her ability to deal with customers in a kind and effective way