Question

bonus: 1. what should you never do while on the phone as a health care worker?

Explanation:

As a healthcare worker on the phone (e.g., with patients, colleagues, or for medical - related communication), one should never disclose confidential patient information. This is due to the Health Insurance Portability and Accountability Act (HIPAA) regulations which mandate the protection of patients' protected health information (PHI). Also, never be rude or unprofessional, as it can damage the patient - provider relationship and the reputation of the healthcare facility. Another thing is never multitask in a way that compromises the quality of communication or patient care, like not paying attention to the call to do non - urgent tasks that could lead to missing important details.

Answer:

As a healthcare worker on the phone, you should never disclose confidential patient information (due to HIPAA regulations protecting PHI), be rude/unprofessional, or multitask in a way that compromises communication/care (e.g., ignoring the call to do non - urgent tasks and missing important details).